The Challenge
Saratoga Care, a regional health network anchored by Saratoga Hospital, was experiencing dramatic growth – but their voice network couldn’t. The health care provider was unable to add even a single extension to their system for over a year. The challenge was to design and deploy a fully redundant, multi-site voice network capable of supporting more than 1,100 phones, which leveraged existing IP WAN links, guaranteed 100% uptime and 50% expansion capacity. And the cutover to the new system had to be accomplished in a 12-hour window.

The Solution
During the bidding process, TAG Solutions engineers noted that the hospital would exhaust their desired expansion capacity in fewer than 18 months. Drawing on over a decade of experience designing converged voice networks, TAG Solutions submitted an alternate proposal that surpassed their requirements – and allowed for 100% expansion with no additional capital outlay.

The Return
’s mission-critical telephones during a late-night, 30-second window – and had the entire network up and running in under four hours.

In the years following installation, Saratoga Care’s has flourished – and, just as designed, its voice network was able to support their growth. The benefits of trusting an experienced provider were clear – no growth-induced capital expenditures and not a single minute of downtime.

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