Managed IT Services
Maintenance of your Information Technology assets is critical to the health and performance of your network. Too often, time spent resolving end-user problems is time not spent properly monitoring and responding to security and hardware issues before they impede user productivity.
Through active monitoring of your enterprise, TAG Solutions engineers are alerted of symptoms of problems and can address them before they become worse. Through automated service ticket creation and escalation, we can begin working on a solution and eliminate the potential of costly, unplanned downtime.
TAG Solutions’ Managed Services offerings allow you to fully outsource proactive management of your network, or just offload a critical facet, such as security, antivirus, or hardware patching.
Managed Service Offerings
Firewall Management and Monitoring:
- Gateway antivirus and spyware protection
- Comprehensive web content filtering and management
- Intrusion detection and prevention
- Executive and detailed web usage and attack reporting
Managed Anti-Virus and Spyware Protection:
- Perimeter and server-based mail filtering and virus protection
- Automated malware definition updating
- On-demand and scheduled hardware scanning
- Executive and detailed vulnerability, attack and response reporting
Hardware and Policy Management:
- Automated network hardware and software inventory and auditing
- Critical OS patch testing and management
- Secure, encrypted remote hardware control
- Network policy enforcement
- Executive and detailed hardware status and health reporting
Network monitoring and alerting:
- Windows OS event alerting
- Security attack alerting
- Critical server and component alerting
- Executive and detailed network utilization, event and uptime reporting